Privacy Policy
Effective Date: Nov 30, 2024
Maid For You is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.
1. Information We Collect
We collect information to provide and improve our services:
- Personal Information: Name, address, email, phone number, and payment details for booking services.
- Non-Personal Information: Browser type, device type, IP address, and cookies to enhance your browsing experience.
- Communications: Emails, texts, and calls to handle inquiries or provide updates.
- Phone numbers:
SMS For Consent Communication: The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: When you consent to receiving text messages from Maid For You, you may receive text messages related to customer support, quotes, quote follow-ups, promotions, appointment reminders, or follow-ups.
Message types include: “Hello, this is a friendly reminder of your upcoming cleaning appointment with Maid For You at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency: Our message frequency will be between 50 and 500 text messages daily across all users.
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally. Messaging fees will vary depending on your carrier.
Opt-In Method: Customers will Opt-In for SMS messaging verbally while on the phone, this agreement for SMS will not be shared with third parties for marketing purposes.
Opt-out: Customers will be able to opt out of SMS messaging from Maid For You by replying STOP at any time to any received SMS message, once opted out they will receive no further SMS communication. They can Opt back In at any time by replying START.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 215-370-7993
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on forms on the following pages: https://www.themaidforyou.com/contacts/, https://www.themaidforyou.com/cleaning-for-breathing-room-foundation/, https://www.themaidforyou.com/cleaning-for-cancer-support-philadelphia/, https://www.themaidforyou.com/cleaning-for-kin/, https://www.themaidforyou.com/referrals/ and not submit the form for a free quote on https://www.themaidforyou.com/get-a-quote/.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Scheduling and fulfilling cleaning services.
- Communication: Sending appointment reminders, updates, promotions, and surveys.
- Payment Processing: Securing and processing payments through authorized platforms.
- Improvement: Analyzing data to improve customer experience and operational efficiency.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your data may be shared in the following circumstances:
- Service Providers: With trusted partners for payment processing or operational support.
- Legal Obligations: To comply with legal processes, enforce our terms, or protect rights and safety.
4. Payment Security
All payment information, including credit card details, is handled securely in our office. Payment details should never be provided directly to our cleaning staff.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to your data or correct inaccuracies.
- Opt-Out: Unsubscribe from promotional emails or reply STOP to opt out of SMS messages.
- Data Deletion: Request deletion of your information, subject to legal and operational needs.
- Unsubscribe: To unsubscribe from email marketing messages click the unsubscribe button at the bottom of the email. In the event this button does not work please try another browser. Certain internet browsers have limitations and links may not work as desired. In the event you are unable to unsubscribe please contact info@themaidforyou.com to unsubscribe.
6. Security Measures
We use industry-standard practices to safeguard your information, including encryption, secure servers, and restricted access. However, no online transmission is entirely secure, and we cannot guarantee absolute security.
7. Cookies
Our website uses cookies to enhance user experience and analyze traffic. You can adjust your browser settings to refuse cookies, but some features may become unavailable.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.
9. Children’s Privacy
Maid For You does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data, we will delete it promptly.
10. Updates to This Policy
This policy may be updated periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of these changes.
11. Contact Information
For questions or concerns about this Privacy Policy, contact us at:
- Email: info@themaidforyou.com
- Phone: 215-370-7993